What is

ClaimWatch is an internet based FNOL uplift and job tracking system

Developed for bodyshops, their work providers and car owners and launched in 2001, ClaimWatch is the longest running, independently owned, vehicle repair tracking system in the UK. It uses web-based technology to simplify communication between all parties whilst greatly improving customer care.

ClaimWatch enhances the driver's online experience, helps cut down repair update calls and at the same time up-sells services to the driver. It is best described as a front of house customer system, rather than a back of house bodyshop management system.

Key USPs

  • Brand control
  • White labelled for corporate customers
  • Builds confidence quickly with drivers
  • FNOL - data transfer, traffic light management, MI & exceptions
  • Best-in-class online driver journey
  • Communication - keeps all parties informed by text, email & personal web pages
  • Links to management systems (bodyshop and work provider)

Key features

  • Easy to use
  • Three way communication: insurer, repairer & customer
  • Auto flag exceptions (delays)
  • Industry standard repair stages
  • 2 way Bodyshop management system links
  • CSI - Customer Service feedback forms
  • White label branded repair tracking pages for your corporate customers
  • Video and sponsored link targeted advertising to drivers
  • Audited communication trail
  • Value for money
  • Policy holder documents from tracking page
  • Driver communications choices: SMS, email, web & mobile
  • Repair cycle time information